Troubleshooting

"Wi-Fi isn't connected" and downloads are slow

When Wi-Fi is switched off while the TV is running, Android limits each download to about 10 Mbps, even over the cable. Two ways out:

• Keep Wi-Fi connected. Your traffic still goes over the cable.
• Or switch Wi-Fi off and restart the TV once. After the restart Android keeps full speed with Wi-Fi off.

Faster single downloads

While Wi-Fi is connected, Android limits each single download to about 200 Mbps, even over the cable. Apps that use several connections at once, like most streaming apps, aren't affected.

For faster single downloads, switch Wi-Fi off and restart the TV once. On our test TV one download then reached about 520 Mbps.

The catch: with Wi-Fi off, the TV and some apps may say there's no internet, even though everything works over the cable. If anything misbehaves, switch Wi-Fi back on.

The speed test

• The test downloads from a public speed test service for 10 seconds, four downloads at once. On a fast cable that's about 1 GB of data.
• With the app off it measures what the TV uses instead (usually Wi-Fi), so you can compare.
• "Test server is busy. Try again in a few minutes." means the test service is limiting tests from your connection after several in a row. Wait, then try again.
• "Couldn't reach the server" means the test couldn't connect at all. Check that the TV has internet.

Slower than expected

• Check the cable speed on the main screen. It should say 1000 Mbps cable. If it says 100, try another network cable or router port.
• In Settings, Full speed is the fastest mode if your adapter supports it.
• One single download is often limited to about 200 Mbps by Android while Wi-Fi is connected. Apps that use several connections (most streaming apps) get more.

"The adapter is at USB 2 speed"

USB 3 lets the cable reach about 800 Mbps. At USB 2 it tops out around 300 Mbps. Adapters sometimes drop to USB 2 on their own.

• Unplug the adapter and plug it back in, or restart the TV. That usually brings USB 3 back.
• If it stays at USB 2, try another USB port on the TV (USB 3 ports are often blue), and plug the adapter in directly, without a hub.
• The app's About & Support page shows the current USB speed.

It doesn't reconnect after standby or a restart

Turn on Auto-connect. Without it, the app waits until someone presses OK on the USB prompt.

DNS

In Settings you can choose which DNS servers the TV uses while it's on the cable: your router's (the default), Cloudflare (1.1.1.1), or your own, for example a Pi-hole. On Wi-Fi the TV uses the Wi-Fi network's DNS as usual. Changing it reconnects the cable for a few seconds.

Reporting a problem

1. In the app, open Settings, then About & Support.
2. Scan the "Report a problem" QR code with your phone. It opens a GitHub problem report with the app version, TV, adapter, mode and the last error already filled in. Nothing personal is included.
3. Add a line about what happened, then submit it. Or just close it if you change your mind. You need a GitHub account to submit.

No QR code to hand? Open a problem report and fill it in yourself.